Not Totally Simple Metallic Heel
True to size
SHIPPING & PROCESSING
We offer free standard shipping on all orders over $150 in the U.S. and flat rate shipping on international orders.
We have the following shipping options available:
Free Standard Shipping: 4-7 Business Days
Standard Shipping: 4-7 Business Days
Express Shipping: 1-2 Business Days
Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are only delivered Monday - Friday.
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.
Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.
Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.
If orders contain items for pre-order and items ready to ship, please note that your items will be shipped together and we are unable to ship items separately that are included in the same order.
You can track your order with the tracking information provided in your shipment notification e-mail.
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
LOST OR STOLEN PACKAGE
If you believe that your package was lost or stolen, please contact the shipping courier first and send us an email.
We are not responsible for lost or stolen packages.
Shipping fees are non-refundable and will not be included in your refund.